Classic Restaurants, LLC, doing business as Southern Classic Chicken (“Southern Classic Chicken,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to our website, mobile interactions, ordering platforms, and any other place where we collect your information. This Policy explains how we collect, use, maintain, and disclose your information when you interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.
We collect information from and about you in a variety of ways. We may collect personal information such as your name, email address, phone number, and mailing address when you interact with us. We may also collect transaction and order information, including items purchased, order date and time, and order history and preferences. Payment information is processed by third-party providers and is not stored by us.
We may automatically collect device and usage information such as your IP address, browser type, device information, pages visited, and interactions with our website. We may also collect approximate location information based on your IP address or device settings to provide relevant services such as store selection or delivery. In addition, we may receive information from third parties, including ordering platforms such as Olo, delivery service providers such as DoorDash, marketing and analytics partners, and social media platforms.
We collect information directly from you when you place an order, sign up for promotions, or contact us. We also collect information automatically through cookies, tracking technologies, and analytics tools when you use our website. In some cases, we collect information from third parties, including partners, service providers, and platforms that facilitate orders or marketing activities.
We use your information to process and fulfill orders, coordinate delivery and pickup, and manage customer accounts and preferences. We use your information to communicate with you, including sending order confirmations, updates, and responding to customer inquiries. We may use your information to send marketing communications, promotions, and offers, as well as to deliver personalized content and advertising.
We also use your information to improve our website, services, and overall customer experience by analyzing usage trends and performance. In addition, we use information for security purposes, including protecting against fraud and unauthorized activity, and to comply with legal obligations.
We use cookies and similar technologies to collect information about your interactions with our website. These technologies help us understand user behavior, improve website performance, and deliver relevant advertising. We may use third-party tools such as Google Analytics and Meta Pixel to support these efforts. You can control cookies through your browser settings, but disabling cookies may impact certain website functionality.
By placing an order online and selecting “Send me emails about future deals and features,” or by joining our loyalty program, you agree to receive email communications related to your account, including exclusive offers, rewards updates, and important information designed to help you get the most value from your participation.
We may introduce SMS communications in the future to provide timely updates and offers. If enabled, participation will always be optional, and you will have the ability to opt in or out at any time by following the instructions provided in the message.
If you provide your phone number, you may opt in to receive SMS messages from us, including promotional offers and updates. Message frequency may vary and standard message and data rates may apply. You may opt out at any time by following the instructions provided in the message, such as replying “STOP.” We do not sell, rent, or share SMS consent or phone numbers with third parties for their marketing purposes.
We do not sell, rent, or share your contact information with third parties for their marketing purposes.
We may share your information with service providers who help operate our business, including payment processors, ordering platforms such as Olo, delivery services such as DoorDash, and analytics and marketing providers. We may also share information with business and promotional partners who assist with advertising and marketing efforts.
We may disclose information when required to comply with applicable laws, regulations, or legal processes, or to protect our rights, customers, and operations. In the event of a business transaction such as a merger, sale, or restructuring, your information may be transferred as part of that transaction. We do not sell your personal information.
You may request access to your personal information and request that it be corrected or updated. You may opt out of receiving marketing emails or SMS messages at any time. You may also control cookies and tracking technologies through your browser settings. To exercise any of these rights, you may contact us at sccsupport@southernclassicchicken.com.
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our website may contain links to third-party websites or services that we do not control. These third parties have their own privacy policies, and we are not responsible for their practices.
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how users interact with our website. Google Analytics collects information such as how often users visit our website, what pages they visit, how long they stay on those pages, and what websites they visited before coming to our site. This information is collected using cookies and similar technologies and may include your IP address, browser type, device information, and general location data.
We use this information to improve our website, enhance user experience, and better understand customer behavior. Google Analytics does not provide us with personally identifiable information such as your name or contact details.
Google may use the data collected to contextualize and personalize ads within its own advertising network. You can learn more about how Google uses data by visiting Google’s Privacy Policy. You can also opt out of Google Analytics tracking by adjusting your browser settings or by using the Google Analytics Opt-out Browser Add-on.
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time, and any changes will be posted on this page. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
Southern Classic Chicken, LLC, doing business as Southern Classic Chicken, can be reached at PO Box 6040, Shreveport, LA 71136. For any questions regarding these Terms, please contact us at sccsupport@southernclassicchicken.com.
